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FAQ - Business Version

Check out:  General FAQ
Pricing
  1. How much does Zoho Creator cost?
  2. Is your price based on number of applications or number of users? How many applications can I can create?
  3. I am already using Zoho Creator for free. How does this new version change things for me?
  4. Why should I upgrade?
  5. How can I upgrade to the paid business edition?
  6. How many users can I add if I buy a 25 user pack?
  7. Can I signup as free user and upgrade to the paid business edition later? Will I lose my data by upgrading?
  8. Do you still have a free version?
  9. Can I downgrade my account?
  10. Do you offer discounts for non-profit organizations?
  11. Do you offer discounts for bulk user packs?
Business Features
  1. Can I replace Zoho logo with my own logo?
  2. What do u mean by 'File Storage'? Is this for files uploaded or size of the database?
  3. Are there any limitations on the size of file uploads and total storage capacity?
  4. Can I remove Zoho promo from the embedded forms/views. Do I have to pay extra for that?
  5. How do I manage my users?
  6. Can I backup my application?
  7. How to restore the backed up application?
  8. How many backups can I make for an application?
  9. In paid business pack, can i create a public app which can be accessd by unlmited users?
Definitions
  1. What is a Workspace?
  2. What do you mean by Admin, Developer and User?
  3. What is Zoho Promo?

Pricing

  1. How much does Zoho Creator cost?

    Zoho Creator is 100% free for personal use. For business, it starts from $5/user and gets as cheap as $3/user as you buy more users.

      Personal
    Free Edition
    Business
    Free Edition
    Business
    5 User Pack
    Business
    10 User Pack
    Business
    25 User Pack
    Business
    50 User Pack
    Business
    100 User Pack
    Price (USD) FREE FREE $25/month $45/month $100/month $175/month $300/month
    Users Unlimited 5 5 10 25 50 100
    No. of Apps 5 5 Unlimited Unlimited Unlimited Unlimited Unlimited
    File Storage (?) 200 MB 200 MB 1 GB 2 GB 4 GB 7 GB 12 GB
    SSL (?)
    Rebranding (?)
    Data Backup (?)
    Action Script (?)
    Embedding (?) with Zoho promo with Zoho promo without Zoho promo without Zoho promo without Zoho promo without Zoho promo without Zoho promo
    Mobile Access (?)
    API (?)

  2. Is your pricing based on number of applications or number of users? How many applications can I can create?

    While Zoho Creator pricing is based on number of users, we have a cap on number of applications in free editions.
    In Personal and Business Free Editions, you can have max 5 applications. In paid business editions you can create UNLIMITED number of applications.

    FYI: There's no restriction on the number of records/entries you are adding to the application. This is applicable to both free and business editions.

  3. I am already using Zoho Creator for free. How does this new version change things for me?

    There is no change in the way you create and access the application. But from 30th May 2008 onwards there will be restriction in the number of applications in an account. You can have max 5 applications in your account.

    ....but I have 7 applications in use, what will happen to them?
    In this new business version, all your apps (no matter how many of them) will be accessible for a period of 1 month (from June 1, 2008 ---to--- July 1, 2008). We will be keeping all your application details intact in our server till (July 1, 2008) for you to upgrade to the Business Edition of your choice. When you upgrade within the above mentioned date, all your apps will be accessible without any hassles.

    If you fail to upgrade within that period, only first 5 apps (listed on your homepage) will be accessible.

  4. Why should I upgrade?

    Here's what you get when you upgrade to the paid business edition...

    • Add as many users as you need
    • Upload your own logo
    • SSL support
    • Back-up your application
    • Restore the backed-up application
    • Embed Form/View in your website without Zoho Promo
    • Get quick support to your queries from the development team

    more details here »

  5. How can I upgrade to the paid business edition?

    To upgrade to the paid business edition...

    1. Login to Zoho Creator.
    2. Select the Account Settings option from the top-right corner
    3. Select the Subscription tab

    ... and click on the 'Upgrade' button of the plan of your choice.

  6. How many users can I add if I buy a 25 user pack?

    You can add 24 users.1 being the admin (ie., you).

  7. Can I signup as free user and upgrade to the paid business edition later? Will I lose my data by upgrading?

    No you will not loose any data by upgrading.You can upgrade to the paid business edition anytime.
    Please visit Account Settings > Subscription for upgrading.

  8. Do you still have a free version?

    Yes, there will always be a free version.
    Zoho Creator is 100% free for personal use, but it will be limited in some ways. Access will be limited to features like... Rebranding, Data Backup, SSL and others. Zoho Creator also has a free version for business, but you can have just 5 apps and 5 users in your account. You will get more with the paid subscription.
    Check out  Why should I upgrade? and How much does Zoho Creator cost?

  9. Can I downgrade my account?

    Yes you can downgrade your account anytime. To do this, just follow the same procedure as that of upgrading the plan and click on 'Downgrade' button of the plan of your choice.


    ...what will happen to the shared users when I downgrade?
    When you downgrade say from 25 user pack -to- 10 user pack, the first 10 users you have added to your account will be active and they will be able to access the application shared to them. When you want to share the application with users of your choice, first inactivate 10 users that you dont need and then activate the other 10 you need.

  10. Do you offer discounts for non-profit organizations?

    Please email us at sales [at] zoho [dot] com with your organization details, website URL and a brief write up about what your non-profit organization is all about.

  11. Do you offer discounts for bulk user packs?

    Please email us at sales [at] zoho[dot] com with details. We will get back to you at the earliest.

Business Features

  1. Can I replace Zoho logo with my own logo?

    Yes you can upload your logo if you are in the paid business edition. To upload your logo use 'Rebranding' tab from the Account Settings page.

  2. What do you mean by 'File Storage'? Is this for files uploaded or size of the database?

    File Storage does not refer to the size of the application -or- number of records/entries added to your application. But 'File Storage' refers to the files uploaded to your application.

    FYI: You will get file storage space starting from 1GB -to- 12GB based on the user pack you buy. Zoho Creator considers total file storage of the account and not of the individual users. A single user can use all the available storage space or it could be used by all the users combined.

  3. Are there any limitations on the size of file uploads or total storage capacity?

    Size of each file uploads cannot exceed 5 MB for both free and paid editions.

    Storage capacity limitations:

    • Free Editions: 200MB
    • Paid Business Editions: The total file storage space starts from 1GB - to- 12GB based on the user pack you buy.
  4. Can I remove Zoho promo from the embedded forms/views. Do I have to pay extra for that?

    Yes you can remove the Zoho promo from the embedded forms/views if you are in the paid business edition. You do not have to pay anything extra.
    Good news is that if you are in the paid business version, you can embed UNLIMITED forms/views without the Zoho promo .

  5. How do I manage my users?

    You can add new users, delete existing users, activate or deactivate users from the Manage Users tab in 'Account Settings' page.

    Add / Delete User

    To add a new user, click 'Add New User' button > specify email ids > click 'Add'. By default, a user will be added as 'Active' and Role as 'User'. To delete a user, select the user and click on Delete User button.

    Activate/Deactivate User
    By default a user will be added as 'Active'. You can share your application only with users whose status is 'Active'.


    FYI: If you want to remove sharing access temporarily for a particular user, simply set his status as 'Inactive'. When the status is 'Inactive' users will not be able to access the application. And when you want to give back access, just switch the status to 'Active'.

  6. Can I backup my application?

    Yes you can back up your application if you are in the paid business edition.
    To backup your application...

    1. Select the Backup tab and click on 'Start New Backup'
    2. In the Backup dialog, select the application to backup and click on 'Backup Now'
    3. The backed up applications will be listed under Completed, along with the version number and the date of backup.

  7. How to restore the backed up application?

    To restore a backed up application, click the Restore button and...

    1. Specify the Application Name in the Restore dialog and click Restore Now
    2. The restored application will be listed in your Home page.

  8. How many backups can I have per application?

    You can have 3 back up versions, for a single application.

  9. In paid business pack, can i create a public app which can be accessd by unlmited users?

    Yes unlimited users can access your app when your application is public.

Definitions

  1. What is a Workspace?

    Workspace refers to the common space provided to the users to facilitate complete management of the applications and work as a cohesive unit.

    Workspace can be formed by:

    • Set of People: Sam, John, Lisa use the workspace as users and John playing the admin role
    • SMB/Enterprise: ABC Mart, XYZ Corp where 100's of users inside the organization use the workspace and one of the user playing the admin role
    • Educational Institutions: Teachers and Students collaborating within the workspace and one of them playing the admin role
    • NGO's: 1000's of volunteers and supporters collaborating within the workspace and one of them playing the admin role

  2. What do you mean by Admin, Developer and User?
    Role Definition What he can do... What he cannot do...
    Admin Is a person who owns the workspace He/She is a developer and has permission to create and edit other developer's applications in the workspace __
    Developer Is a person who can create and access the applications Has permission to create applications in admin's workspace Cannot edit applications created by admin/others in the admin's workspace.
    User Is a person who can access the applications He/she can access the shared application Cannot create applications in admin's workspace.
  3. What is Zoho Promo?

    Zoho Promo is a promotional banner which appears at the bottom of the form/view when you embed it in your website and blog. You can remove it if you are in the paid business edition.